Municipal Waste Collection Oversight in a Tier-2 City

In many tier-2 cities across India, waste collection is still managed through outdated methods—whiteboards, manual logs, and disconnected teams. One such city was facing daily missed pickups, rising complaints, and zero real-time visibility.

To fix this, the municipality turned to the SmartWaste Manager App—bringing structure, live tracking, and accountability into the system.

A municipal corporation in a tier-2 Indian city struggled with:

• Missed waste pickups across residential areas due to unplanned routes and lack of tracking.
• Complaints piling up with no proper system to prioritize or resolve them efficiently.
• Manual task allocation leading to uneven distribution of work among collectors.
• No visibility into vehicle movement, resulting in unauthorized usage and idle time.
• Paper-based reports made it difficult to monitor daily progress or enforce accountability.

With SmartWaste’s web portal and manager application, the city implemented:

• A centralized dashboard to monitor real-time status of all jobs, vehicles, and bin visits.
• Route planning and task assignmenttools that distributed jobs based on zones, vehicle availability, and manpower.
• Live vehicle tracking and alerts to detect delays, route deviations, and unauthorized halts.
• An integrated complaint management system to log, prioritize, and assign complaints directly from the portal.
• Detailed reports on checkpoints, trips, and service coverage to analyze performance and identify gaps.

• Pickup coverage improved by 35% in the first month through better route compliance and oversight.
• Complaint resolution time dropped by 50%, leading to higher citizen satisfaction.
• Vehicle misuse was reduced, saving fuel and operational costs.
• Job assignments became balanced and transparent, improving collector efficiency.
• Data-driven decision-making replaced guesswork, helping the municipality plan future expansions confidently.