Improving Citizen Satisfaction in a Residential Township

Managing daily waste collection across city wards is no easy task—especially when your teams rely on paper logs, memory, and phone calls. One municipal agency found itself struggling with missed checkpoints, unrecorded extra pickups, and zero visibility into what was happening on the ground.

To fix this, they equipped their field teams with the SmartWaste Collector App.

A waste collection agency handling multiple city wards was dealing with:

• Collectors missing checkpoints or forgetting to record completed pickups.
  
• Paper-based job sheets that were hard to update or verify in real time.
  
• No proof of service, making it difficult to respond to citizen complaints.
  
• Untracked extra pickups (like overflowing bins or festival waste) not accounted for in reports.
• Limited visibility into field issues such as blocked roads or damaged bins, leading to delays.

By equipping on-ground teams with the SmartWaste Collector App, the agency:

• Delivered clear, daily task lists with route navigation to each collector’s phone.
• Enabled photo-based proof of service with before-and-after bin images.
  
• Allowed collectors to log unplanned checkpoints with auto-captured location data.
  
• Integrated incident reporting for field issues using photos, voice, or videos.
• Offered break management and an SOS feature for emergencies, ensuring workforce safety and structure.

• 90% task completion accuracy, with real-time updates replacing manual verification.
  
• 50% faster resolution of missed pickup complaints, backed by image proof.
  
• Improved data logging, capturing every extra bin visit without paperwork.
• Higher collector accountability and smoother coordination between teams and supervisors.
• Field operations became traceable and auditable, helping the agency maintain service quality and meet contractual SLAs.